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AWS wants to make your call center interactions less painful

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which launched back in 2017. Today, companies like Air Canada, Dish Network and U.S. Bank use the platform for their customer service needs. At its annual re:Invent […]

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AWS wants to make your call center interactions less painful AWS wants to make your call center interactions less painful Reviewed by Ansh Goel on December 01, 2024 Rating: 5

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